Refund and Returns Policy

customer satisfaction is our highest priority. We are committed to providing high-quality social media accounts, followers, likes, comments, and all kinds of reviews to meet your needs and help you grow your online presence. However, we understand that sometimes issues may arise, and you may require a refund or replacement for the services you purchase.

This policy outlines the terms and conditions under which refunds, returns, or replacements will be processed. Please read it carefully to ensure a smooth experience when working with us.

Eligibility for Refunds and Returns

We offer refunds and replacements for our services under certain circumstances. To be eligible, you must meet the following criteria:

1. Non-Delivery of Services

• If we fail to deliver the services you purchased within the agreed timeframe, you may request a refund.
• Non-delivery must be reported within 7 days of the purchase date.

2. Incorrect or Incomplete Services

• If the service delivered does not match the description or specifications provided at the time of purchase, you are eligible for a refund or replacement.
• Examples include receiving fewer followers, likes, or comments than promised, or accounts that are not properly verified as stated.

3. Quality Issues

• If the accounts, followers, likes, or reviews provided do not meet the agreed quality standards, you may request a replacement or refund.
• For example, if you ordered verified accounts and received incomplete profiles, this would qualify for a refund or replacement.

4. Dropped Services

• In rare cases where followers, likes, or reviews drop after delivery, we offer a recovery or replacement guarantee.
• You must report any drops within 30 days of delivery for recovery or a refund.

5. Technical Errors

• If a technical error on our end (such as duplicate orders or system glitches) causes you to receive incorrect services, we will resolve the issue promptly with a refund or replacement.

Circumstances That Do Not Qualify for Refunds

There are certain situations where refunds or returns may not be applicable. These include:

1. Change of Mind

• Refunds will not be issued if you change your mind after the services have been delivered as described.

2. Incorrect Information Provided by the Customer

• If you provide incorrect details (such as the wrong email, social media link, or other information), we cannot be held responsible, and refunds will not be issued.

3. Services Rendered Fully

• If the service has been delivered as promised and meets the quality standards outlined, no refund will be provided.

4. Non-Compliance with Platform Guidelines

• We cannot offer refunds for accounts, followers, or reviews that are removed due to violations of platform policies caused by your actions.

5. Third-Party Interference

• If issues arise due to the use of other third-party services alongside ours, refunds will not be provided.

Refund Process

If you believe you are eligible for a refund, follow the steps below to initiate the process:

1. Contact Customer Support

• Email us at SmmSeo24.com@gmail.com or use the contact form on our website to report the issue.
• Provide your order ID, details of the issue, and any supporting evidence (such as screenshots or delivery confirmation).

2. Evaluation of Request

• Our team will review your refund request within 3-5 business days.
• We may ask for additional information or evidence to support your claim.

3. Refund Approval or Rejection

• If your refund request is approved, we will notify you via email and process the refund within 5-7 business days.
• If your refund request is denied, we will provide a detailed explanation of the reasons.

Replacement Policy

In cases where a refund is not applicable, we may offer a replacement instead. Replacement terms include:

1. Replacement for Dropped Services

• If followers, likes, or reviews drop within 30 days of delivery, we will replace the lost services free of charge.

2. Replacement for Quality Issues

• If accounts, followers, or reviews fail to meet the agreed quality standards, we will provide replacements to rectify the issue.

3. Replacement Process

• Contact our support team to request a replacement, providing evidence of the issue.
• Replacements are typically processed within 3-5 business days.

Order Cancellation Policy

You may cancel your order under the following conditions:

1. Before Work Begins

• If you request a cancellation before we start working on your order, you will receive a full refund.

2. Partial Completion

• If the order has only been partially completed, we may issue a partial refund based on the work already delivered.

3. Cancellation Requests

• Contact our support team to cancel your order, providing your order ID and reason for cancellation.

Recovery Guarantee

At SMMSEO24, we understand the importance of securing your investment. That’s why we offer a Recovery Guarantee for services such as accounts, followers, and reviews.

1. Recovery for Dropped Followers or Likes

• If your followers or likes drop within 30 days, we will replace them at no additional cost.

2. Recovery for Inaccessible Accounts

• If an account provided becomes inaccessible due to an issue on our end, we will replace it or provide a refund.

3. Recovery Requests

• Contact our support team with evidence of the issue (e.g., screenshots) to initiate a recovery request.

Frequently Asked Questions

1. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after approval.

2. Can I get a refund if I provided the wrong information?

Unfortunately, refunds are not available if the issue arises due to incorrect details provided by the customer.

3. What if I experience drops after the 30-day guarantee period?

While our guarantee covers 30 days, we encourage you to reach out to us. Depending on the situation, we may offer assistance.

4. Do you offer refunds for custom orders?

Custom orders are non-refundable unless the issue is caused by an error on our end.

5. What evidence should I provide for a refund or replacement?

Include your order ID, screenshots of the issue, and a detailed description of the problem when contacting support.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance, don’t hesitate to reach out.

WhatsAPP: +1 (672) 202-5853
Telegram: SMMSE024
Skype:live:.cid.65e66c7b2da1f467
Email:SmmSeo24.com@gmail.com

We’re here to ensure your experience with SMMSEO24 is smooth, reliable, and hassle-free.